Last updated: June 07, 2022
Introduction
At Kirkland® Diapers, Dog Food, Protein Bars, Golf Balls (“Kirkland,” “we,” “us,” or “our“), we respect the privacy of our users (“you” or “your“). This Privacy Policy explains how we collect, use, disclose, and protect your personal information through your use of our website the-kirkland.com and any other online services offered by Kirkland (collectively, the “Services“), and your rights in relation to that information.
Please read this Privacy Policy carefully. By using any of our Services, you agree to let us collect and use your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.
Information We Collect
Information you provide directly to us
We collect information you provide directly to us when you use our Services. This includes:
- Account information: To create an account, we require certain information such as your name, email address, phone number, login credentials, and profile information. We use this information to operate, maintain, and provide to you the features and functionality of the Services.
- Payment information: If you make purchases through our Services, we will collect certain payment and billing information from you such as your name, billing address, payment method, and credit card number. This allows us to process your transactions.
- Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Information collected automatically
We also collect some information automatically:
- Log information: We collect information such as your IP address, device type, operating system version, browser type and settings, the web page you were visiting before accessing our website, pages you viewed or searched for on our website, locale preferences, and other interactions with the Services.
- Usage information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
- Location information: We may derive a rough estimate of your location from your IP address. We may collect and process information about your actual location if you enable location services on your device, or through inferred location based off your IP address.
- Cookies and other tracking technologies: We use various technologies to collect information, including cookies that we transfer to your computer or mobile device. Cookies allow us to recognize your browser or device, learn if you have visited us before and help us understand how you use our Services so we can improve them. You can disable cookies through your browser settings, but some parts of our Services may not work properly if you do so. We also use web beacons, tracking pixels, and other tracking technologies on our Services to help customize our content and improve your experience.
Information collected from third parties
We may receive additional information about you from third party sources. For example:
- We may supplement the information we collect with demographic information from third parties to help us better understand our users and improve our Services.
- If you access our Services through a third party site or platform, we may collect information about you from that site or platform such as name, username, email address, and any other information you permit the third party site or platform to share with us.
- If you make purchases through our Services, we may receive information about you from third party payment processors related to your purchases.
How We Use Information
We use the information we collect for the following purposes:
- Provide, operate, maintain, and improve our Services.
- Enable you to access and use our Services.
- Process and complete transactions, and send you related information such as order confirmations and invoices.
- Send administrative information to you, such as changes to our policies.
- Respond to your comments, questions and requests, and provide customer service.
- Communicate with you about products, services, offers, and events offered by Kirkland and others we think may interest you.
- Personalize content and experiences on our Services to provide targeted offers and ads tailored to your interests, including interest-based advertising through third party advertising networks.
- Monitor and analyze trends and usage in connection with our Services.
- Detect, investigate, and prevent fraudulent, unauthorized or illegal activities.
- Carry out any other purpose described to you at the time the information was collected.
Sharing of Information
We will not rent or sell your information to third parties outside Kirkland without your consent, except as noted below:
- Affiliates: We may share your information with our parent, subsidiaries, joint ventures, or other companies under common control (“Affiliates“), for purposes consistent with this Privacy Policy.
- Service providers: We may share your information with third party companies and individuals that provide services on our behalf or help us operate our business (such as website hosting, order fulfillment, payment processing, infrastructure provision, IT services, customer support, email delivery, auditing, etc.). These third parties will access your information only to perform tasks on our behalf and are obligated to secure and safeguard your information.
- Compliance with laws: We may disclose your information to a third party if we believe that disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our services, (d) protect Kirkland, our customers or the public from harmful or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing serious bodily injury or property damage.
- Business transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. You will be notified if any such transfer results in a material change in the use of your information.
- With your consent: We may share your information for any other purpose you consent to.
We do not share your personal information with third parties for their marketing purposes.
Security
While no online service is 100% secure, we work very hard to protect your information. We have implemented technical, administrative, and physical security measures to help protect your personal information from unauthorized access and improper use. We routinely review our security procedures to consider appropriate new technology and methods. However, despite our efforts, no security measures are completely impenetrable.
Data Retention
We will retain your personal information for as long as needed to provide our Services or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Under some circumstances we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Transfer of Personal Information Outside Your Country
To facilitate our global operations, we may transfer and access personal information around the world, including to and from the United States and other countries. Laws in these countries may differ from the laws applicable to your country of residence. By using the Services, you consent to the collection, transfer, usage, storage, and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.
Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we learn that a child under 13 has provided us with personal information, we will delete such information from our systems. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under 13 without appropriate consent.
California Privacy Rights
If you are a California resident, you have the right to request certain information under the California Consumer Privacy Act (CCPA) regarding our collection and use of your personal information, including:
- The categories of personal information we have collected about you in the preceding 12 months;
- The categories of sources from which we collected the personal information;
- The business or commercial purpose for collecting or selling the personal information;
- The categories of third parties with which we have shared the personal information; and
- The specific pieces of personal information we have collected about you.
To submit a request, you may contact us as indicated at the end of this policy. We may require additional information from you to verify your identity.
You also have the right to request deletion of certain personal information we have collected from you, subject to certain exceptions as permitted by applicable law.
Please note we do not sell your personal information as defined under the CCPA.
Your Choices and Rights
You have certain choices and rights in relation to how we handle your information. If you have an account with us, many of these choices can be exercised by signing into your account and updating your account preferences:
- Accessing your information: You can access certain information you have provided to us to review, update or delete it where available. If you cannot access certain information via your account, you can always contact us for assistance.
- Marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communication, updating your account preferences, or contacting us. Even if you opt out, we will still send you transactional and relationship messages regarding our Services.
- Location preferences: You can prevent your mobile device’s precise location from being collected through app settings on your device if you have enabled location services for our mobile app.
- Cookies: Most web browsers are set to accept cookies by default. You can remove or reject browser cookies through your browser settings. Please note that rejecting cookies may affect your ability to use certain parts of our Services.
- Targeted advertising: Some third parties may collect your personal information for targeted advertising through cookies or other technologies. You can opt out of receiving targeted advertising from members of the Network Advertising Initiative or other third party ad networks by visiting the opt out pages on their websites.
- Do Not Track: Our Services do not respond to “Do Not Track” browser settings or other mechanisms regarding the collection of your information. However, you can limit tracking through our Services as described in this policy.
- Your California rights: California residents have the right to request access to certain information we collect and receive certain details about how we share information with third parties and within our corporate family for their direct marketing purposes.
If you have any requests or questions regarding the above, please contact us as indicated at the end of this policy. Please note requests may be limited or denied in certain cases, for example if providing access would reveal personal information about another person or if we are legally prevented from disclosing certain information.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect evolving legal requirements or improvements and additions to our Services. If we make material changes, we may notify you through the Services, by email or other means so that you can review the revised version prior to continuing to use our Services. Any changes will become effective 30 days after we provide such notice (or earlier if required by law). Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our information collection, use, or sharing practices, please contact us at:
Kirkland® Diapers, Dog Food, Protein Bars, Golf Balls
Attn: Privacy Officer
123 Kirkland Way
Seattle, WA 98121, USA
